Updating Results

IBM Malaysia

  • 1,000 - 50,000 employees

Customer Service Representative

Malaysia

Opportunity Expired

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell.

Opportunity details

Opportunity Type
Graduate Job

Application dates

Applications Open
13 Sep 2021
Applications Close
30 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Business & Management
C
Creative Arts
E
Engineering & Mathematics
G
General Skills & Pathways
I
IT & Computer Science
M
Medical & Health Sciences
S
Sciences
T
Teaching & Education

Hiring criteria

Any Graduate

See details

Your Role and Responsibilities 

  • Handle inbound and outbound calls & manage email queries
  • Analyze requests and ability make judgments based on checklist/rules/policy

  • Validation and audit of abnormal claims based on policy

  • Route request to appropriate departments based on policy and approval requirement

  • Warranty Bills Verification

  • Check and Validate warranty claims

  • Request approval, and/or escalate to level 2 teams when required

  • Identify common errors and issues to the management team

  • Resolve concerns and close pending claims by coordinating and chasing concerned parties

  • Improve overall hold claims

  • Warranty closing

  • Pre-closing of warranty activity

  • Warranty claims invoice management when/where required

  • Address and ensure complete resolution on concerns and issues

  • Ensure resolution is compliant with processes and closed on time

  • Miscellaneous requests concerning Warranty Claims and Product Return.

Required Technical and Professional Expertise

  • Fresh graduates to 3 years of relevant work experience in a Customer Service BPO or any other industry in warranty bills verification, warranty claims, and product return

  • Ability to communicate with accuracy and clarity both verbally and written in English and Thai.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Any Graduate
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
From an Institution in
  • Malaysia
Study Field
B
Business & Management
C
Creative Arts
E
Engineering & Mathematics
G
General Skills & Pathways
I
IT & Computer Science
L
Law, Legal Studies & Justice